Tonight I saw some posts on Facebook that made me feel cranky. Really, really cranky.
A friend of mine experienced some poor service from a well known company and made a complaint via that company's Facebook page.
Well knock me down with a cotton ball if the haters didn't come flooding in with comments that were mindbogglingly mean. Granted, there were a couple of comments from people who were genuinely trying to help by offering suggestions, but the bulk of responses were from people who seem to think she had no right to complain.
Why? Why is she wrong to complain? She's paid for a service that hasn't delivered. Is it wrong for her to want that rectified because bigger problems exist? On that logic, we'd ignore everything that happens every day, because there's always something bigger or worse going on.
What's so particularly strange about this is how many people felt it was their right to comment in the first place. Seriously, do you care about a random person's complaint to a company that has failed to deliver? Do you care so much that you would not only read the complaint, but then slam that person for raising the issue?
Far out, I'm totally bewildered.
I'm not going to name the company or the details because my friend's problem isn't really my point.
My point is that there are so many rude, nasty and interfering people on Facebook and I just don't understand it. If you don't agree with someone, is it really necessary to respond at all?
I think I need a wine. Comments welcome.